Refund policy
At Smart Haven, every piece is crafted with care and precision by local artisans, using premium materials to ensure long-lasting quality. Because each desk is custom-made to order, we kindly ask that you review the following terms before completing your purchase.
Order Cancellations
- Orders can be cancelled within 24 hours of purchase for a full refund.
- After 24 hours, production begins — at this stage, we cannot guarantee a full refund as materials may have already been allocated or work begun.
- If you wish to cancel after 24 hours, please contact us. A partial refund (up to 50%) may be offered at our discretion, depending on the stage of production.
Returns & Exchanges
As our products are custom-built, we do not accept general returns for reasons such as change of mind, incorrect measurements, or preference.
However, if your desk arrives damaged, defective, or not as described, please contact us within 7 days of delivery with photos or videos. We’ll assess the issue and offer:
- Free replacement for damaged or defective parts, or
- Full refund if the product cannot be repaired or replaced.
Refunds
Full refunds are only provided if:
- The product delivery is delayed beyond 3 business days of the confirmed delivery date usually 3-7 days of order date, or
- The item is defective and cannot be repaired or replaced
Refunds will be processed to the original payment method within 5–10 business days after approval.
Warranty
All height-adjustable desks include a 3-month limited warranty covering:
- Mechanical defects (motor, lift system, control panel)
- Structural defects in craftsmanship
During the warranty period, Smart Haven will repair or replace the affected part at no cost to you.
The warranty does not cover:
- Damage from misuse, improper assembly, or modification
- Normal wear and tear or variations in natural wood grain